Minister of Communications Haruna Iddrisu has stated categorically that government would no longer tolerate sloppy services from the telecom operators.
He was speaking at a ceremony to mark the 10millionth customer of mobile telecoms market leader, MTN Ghana.
He said “government will no longer tolerate the slightest disruption of telecom service because of its implication for life and businesses and therefore the regulator will sanction all other activities that will lead to the disruption of telecom services to the Ghanaian consumer and it is in this context that I say that we will no longer tolerate any excuses.”
The minister’s statement comes in the wake of recent heavy fines on all five GSM operators in Ghana for sloppy services.
The National Communication Authority (NCA) slapped a total fine of GHC1.2 million on the operators for failing on key performance indicators, but the Ghana Chamber of Telecommunications questioned the fine because the NCA ignored on-going negotiations between it and the operators and announced the fines.
The GCT also raised questions about the basis for the allegation of poor services, pointing to fibre cuts, cable and fuel theft, and stumbling blocks in the way of operators’ efforts to get permit and space to erect masts and provide quality service among other things as some of the reasons the NCA should have considered.
But the NCA insisted the operators should have communicated those challenges to the subscribers and also taken the necessary steps to deal with those responsible for the fibre cuts, as well as cable and fuel theft.
Mr. Iddrisu noted that the government’s new policy position on telecom was that telecom was no more a pleasurable and a luxury but a major essential service that had serious implications for businesses and life in general.
“Can you imagine if you are an armed robbery victim and you needed immediate services of law enforcement…your most reliable tool will be telecom services – Can you imagine if you were a bank and a customer was in urgent need of money which is not available at your branch…your best bet is telecom services.
“Can you imagine if a pregnant woman is in need of emergency care for purposes of delivery and even need an ambulance service…your most reliable and potent tool is telecom services. Can you imagine if there was a fire outbreak or floods and you needed to draw the attention of law enforcement or media…your most reliable tool is telecoms service,” the minister said.
He therefore pointed out that for the reasons above it would be too dear for government to allow telecom operators to get away with the slightest hint of sloppy services.
Mr. Iddrisu also noted that the telecom operators had raised issues with high taxes and challenges with business operating permits and fibre cuts, but he said nothing much could be done about taxes because government fed on taxes to fulfill its obligations to the people of Ghana.
He however assured the telecom operators that the ministry will set up an inter-sectoral committee to look into the issues of permits with the view to addressing the issue of road constructors who cut telecom cables and fibres.
On the issue of multiple taxes and levies by the Metropolitan, Municipal and District Assemblies (MMDAs), the minister told Adom News a consultant has been appointed to look into it, promising to follow it up to ensure that the consultant started work.
But Adom News is reliably informed that the consultant, in the person of Professor Kwamena Ahwoi, was supposedly appointed months ago, but has not been given a formal letter of appointment and no terms of reference.
Mr. Iddrisu also promised that from 2012 government will start giving tax incentives to telecom operators who extend voice and data services to the remotest and deprived communities of the country.
He also assured them that government will announce the abolishment of the stabilization levy in the 2012 Budget to ease the tax burden on the telecom operators and other businesses in country.
Source: My joyonline